Frequently Asked Questions
Logging in comes with a number of benefits, so we recommend signing in before you shop.
1. You earn points as you shop.
2. From your second order onward, there is no need to re-enter your address, name and phone number, making checkout much simpler.
3. You gain access to your order history and the wishlist feature.
*You may also purchase without logging in. In that case, after adding the item to your cart, please uncheck "Save this information for next time".
You receive 1% of your purchase amount back as points. Points can be used on your next purchase at a rate of 1 point = 1 yen. In addition, the point percentage changes according to your cumulative purchase total.
- You know the style of wine you like, but you are not sure which one suits your taste
- You want to give a gift to a wine-loving friend, but you are not sure which wine to choose
For these and any other questions about wine, simply ask us directly on LINE and a Cépages private sales relationship manager will answer you personally.
Find the Cépages LINE account here
Contact form
If the above does not resolve your question, please contact customer support at 03-3583-1441 (10:00-17:30, closed weekends & holidays), or use the form below.
Cépages Co., Ltd.
Akasaka ON Building 102, 7-6-9 Akasaka, Minato-ku, Tokyo 107-0052, Japan
