Terms of service

Seller
Cépages Co., Ltd.

Responsible Representative
Representative Director: Thomas Burgelin

Address
Akasaka ON Building 102,
7-6-9 Akasaka, Minato-ku, Tokyo 107-0052, Japan

Telephone Number
+81-3-3583-1441

Business Hours (Phone Inquiries)
10:00–18:00 (excluding Saturdays, Sundays, and public holidays)
For inquiries outside business hours, please contact us by email.

Email Address
order@cepages.jp

Website URL
https://www.cepages-wines.com/

Product Prices
Please refer to each product page.

Additional Fees (Other Than Product Price)

Shipping Fees (by prefecture: standard delivery / refrigerated delivery)
Hokkaido: ¥1,800 / ¥2,900
Aomori, Akita, Iwate: ¥1,600 / ¥2,700
Miyagi, Yamagata, Fukushima: ¥1,400 / ¥2,500
Ibaraki, Tochigi, Gunma: ¥1,400 / ¥2,500
Tokyo: ¥980 / ¥2,080
Chiba, Saitama, Yamanashi, Kanagawa: ¥1,400 / ¥2,500
Niigata, Nagano: ¥1,400 / ¥2,500
Shizuoka, Aichi, Mie, Gifu
Toyama, Ishikawa, Fukui: ¥1,400 / ¥2,500
Osaka, Kyoto, Shiga, Nara, Hyogo, Wakayama: ¥1,600 / ¥2,700
Okayama, Hiroshima, Yamaguchi, Tottori, Shimane: ¥1,700 / ¥2,800
Ehime, Kagawa, Kochi, Tokushima: ¥1,800 / ¥2,900
Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Kagoshima: ¥1,800 / ¥2,900
Okinawa: ¥3,800 / ¥4,900

* Refrigerated delivery incurs an additional ¥1,100 on top of the standard shipping fee.

Cash on Delivery (COD) Handling Fee
¥440
¥770 for orders of ¥30,000 or more
¥1,100 for orders of ¥100,000 or more

Bank Transfer Fee
To be borne by the customer.

Payment Methods
Credit card, Cash on Delivery, Bank transfer, PayPay, Rakuten Pay

Payment Timing

  • Credit card: Payment is confirmed at the time of order.

  • Cash on Delivery: Please pay in cash to the delivery driver upon receipt.

  • Bank transfer: Bank details will be provided after your order. Shipment will be made after payment is confirmed. If payment is not confirmed within 7 days of the order date, the order may be canceled.

  • PayPay / Rakuten Pay: Payment is confirmed at the time of order.

Delivery Time
If no delivery date is specified, orders will be shipped within 2 business days from the order date.

Returns and Exchanges
If the product is defective, we will replace it at our expense.
Returns or exchanges due to customer preference cannot be accepted due to product condition considerations.

Sales Quantity
Products are available while supplies last. If an item you ordered is out of stock, we will contact you by email or telephone.